Grand Rapids, Michigan

The IT Systems Administrator is responsible for first and second-level support for all technology-related issues with hardware, software, peripherals, network and applications. In addition to troubleshooting the internal IT infrastructure, the System Administrator will be generally responsible for vendor management.

Essential Duties and Responsibilities:

• Work alongside internal IT Support team and Managed Service provider providing assistance as needed with:
  • Support of basic IT infrastructure and networking
  • Issue resolution as it relates to computer hardware and software systems
  • Configuration and optimization of desktop and laptop computer systems
  • Installation and maintenance of computer peripherals
  • Installation of operating system software, patches, and upgrades
• Serve as initial escalation point for all IT-related issues/troubleshooting
• Migrate applications and data to new computers/systems
• Manage Active Directory/domain administration, including managing users, shares, printers, and workstations
• Administer Microsoft Office 365 email accounts
• Implement, oversee, and test basic data backup and recovery systems
• Assist with the configuration, installation, and upgrades of IT equipment, support, and applications
• Dispatch to other Fluresh locations for project work, to remediate technical issues, install equipment and/or perform maintenance as needed
• Follow relevant technology resources in order to stay apprised of industry trends, threats, protocols, and updates
• Follow relevant industry-specific regulations and requirements relating to Fluresh’s IT infrastructure and systems
• Follow established processes and procedures; Review/revise/update and/or create processes and procedures as requested or needed
• Participate in team meetings/trainings
• Work with vendors as needed to troubleshoot software/application issues
• Work with external IT Service Provider as needed to resolve issues escalated to Level 3 support and on IT projects
  • Utilize IT Service Provider’s ticketing system as required
  • Follow IT Service Provider’s Fluresh-specific established processes and procedures
• Perform other duties as assigned

Required Experience, Education, and Skills:

• Minimum of 2-year college degree in a technical discipline (e.g. networking, computer science) or equivalent experience
• COMPTIA A+ and Network+ certifications preferred
• 3-4 years minimum experience in the field of IT, specifically relating to general IT and network support
• Working understanding of servers, desktops, laptops, tablets, smartphones, and networking equipment
• Proficient in the use of online and remote-connecting software, ticketing systems, backup and recovery systems, security platforms and Microsoft and Apple products, including experience with Windows 10, iOS and Android systems
• Microsoft Office 365 administration experience preferred
• Active Directory administration experience preferred
• Must possess a valid Michigan driver’s license and have reliable transportation plus proof of valid auto liability insurance
• Exceptional organizational and time-management skills
• High level of attention to detail
• Strong troubleshooting and critical thinking skills
• Ability to work in high pressure environments
• Ability to handle multiple priorities with proven efficiencies
• Ability to work as part of a team, independently and/or with limited supervision
• In-depth understand and knowledge of technology/industry trends
• Ability to build rapport and provide exceptional service to internal team and customers
• Understanding and knowledge of industry-specific regulations and requirements, as they relate to IT, a plus
• Supervisory experience a plus