Patient Advisor

Grand Rapids, Michigan
Posted 2 months ago

Patient Advisor – Grand Rapids, MI 

The Patient Advisor reports to a Provisioning Center Assistant Manager and is responsible for supporting the Provisioning Center’s operations including customer service, inventory, and facility cleanliness. The position is a key role for the company and is a critical component of the organization’s success.

 Essential Duties and Responsibilities:

  • Provides excellent customer service and guidance to patients. Presents patients with a “menu” of currently available medical marijuana products, assists in the selection of products, provides advice based on the patient’s comments and medical Marijuana treatment plan.
  • Assesses patient records at the counter terminal, confirms patient’s identity through visual confirmation of documents, and determines the patient’s eligibility for purchasing medical Marijuana based upon legal limits.
  • Works collaboratively with other advisors to satisfy patient needs.
  • Manages inventory within the provisioning center by handling incoming shipments, completing any accompanying paperwork, and restocking supplies as needed.
  • Operates cash registers, performs data entry, inventory count, and updates patient records and profiles.
  • Manages the patient procurement process according to company regulations.
  • Provides patients and prospective patients with all printed information materials regarding medical Marijuana. Addresses questions regarding services and products available.
  • Works with Provisioning Center leadership to implement continuous improvement initiatives.
  • Maintains product in-stock and on shelves in accordance with company standards.
  • Assist patients via phone to answer questions about products and orders.
  • Ensures that the Provisioning Center maintains a clean appearance by sweeping, mopping, and window cleaning as needed.
  • Other duties as assigned by supervisor.

 Required Experience, Education, and Skills:

  • High School Diploma or equivalent is required
  • 1-2 years in retail sales or hospitality with significant customer facing experience required
  • Candidates who have held Michigan Caregiver cards for two years will be given preference
  • Previous work history in the medical marijuana industry or significant exposure and knowledge of cannabis products and the endocannabinoid system is preferred
  • Experience with computer and equipment operations for running an office/retail center required (POS systems, Word/Excel, and office equipment such as copiers/telephone systems)
  • Skill in accurate cash management and inventory control
  • Effective communication in the English language
  • Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business
  • A professional appearance and demeanor

Our Culture:  It’s our privilege at Fluresh to do what we love, and we take our mission to deliver the highest-quality cannabis products seriously.  We believe in being incredible partners to everyone around us.  This requires:

  • Follow-through and responsiveness
  • Resourcefulness
  • Team player
  • Good listener and learner
  • Flexible
  • Respectful
  • Can-do, positive attitude
  • A strong sense of personal responsibility

 Fluresh is an equal opportunity employer

Qualified candidates should send a resume and cover letter through our application form below

Job Features

Job CategoryMarketing & Sales

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