Sales Support Specialist

Posted 2 months ago

Position Description

Sales Support Specialist — Grand Rapids, Michigan

Fluresh LLC


At Fluresh, we create thoughtfully curated, expertly cultivated and uniquely designed cannabis products tailored to support each person’s dynamic needs. Fluresh has two state-of-the-art integrated operations in Adrian and Grand Rapids, Michigan, to grow, harvest, process, provision and package the highest quality medical and adult use cannabis products.

Position Summary:

Reporting to the Fluresh Controller, the Sales Support Specialist will work cross-functionally with Sales, Operations, and Finance to ensure our customers receive world class customer service. Key responsibilities include coordinating product availability with Operations and Sales, coordinating sales invoicing, managing customer accounts, and providing excellent customer service. Our ideal candidate will have sales support or inside sales experience, a customer focus, and an ability to work across functions to support the sales team in meeting customer needs.

Essential Duties and Responsibilities:

  • Develop a deep understanding of Fluresh products and the systems used in the order to payment process
  • Coordinate with the Sales Team to gather all necessary new customers documents such as Sales Tax Exemption Form, New Customer Form & Form 8300 as necessary
  • Assist the Sales Team in setting up new customers in Leaflink or Microsoft Dynamics (ERP), as well as assisting with any on-going customer maintenance
  • Verify all Sales Orders have been set-up correctly
  • Analyze inventory and coordinate with the Operations team to update a summary of available inventory for the Sales team daily
  • Reconcile invoices from Leaflink and Microsoft Dynamics with manifests from METRC daily to ensure the completeness and accuracy of all invoicing
  • Work with the Sales Team on invoicing for large orders
  • Effectively resolve any customer complaints in a timely manner in partnership with the Sales, Operations, and Finance teams
  • Escalate customer calls to the Sales team as needed in a timely manner
  • Identify and communicate opportunities for improvements in the order to payment process based on customer feedback
  • Other job duties as assigned.

Required Experience, Education, and Skills

  • High School Diploma or equivalent required, Associate or Bachelor degree in business or marketing preferred
  • Experience working in the cannabis industry is a strong plus
  • Western Michigan area candidates highly preferred
  • Proficiency in MS Excel and MS Office required
  • Excellent communication and collaboration skills
  • Strong interpersonal skills and consistent follow through on assigned tasks
  • An entrepreneurial spirit that will enjoy working for start-up in a fast-paced environment
  • Capacity to work beyond your comfort level and desire to learn new skills
  • Ability to work independently in a highly organized manner

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